Show simple item record

dc.contributor.advisorDonald Mills
dc.creatorGandarilla, Daniel
dc.date.accessioned2021-07-15T20:06:29Z
dc.date.available2021-07-15T20:06:29Z
dc.date.issued2021-04-11
dc.identifier.urihttps://repository.tcu.edu/handle/116099117/47687
dc.description.abstractThe Corporate University (CU) phenomenon has rapidly proliferated within the field of adult education. Despite this growth in investment, the CU has yet to receive appropriate academic attention as critical component of the full continuum of education and human development services. This dissertation will take the preliminary steps to close this gap by applying and testing a validated and reliable strategic management model, the Malcom Baldrige National Quality Award (MBNQA) within the CU context. The MBNQA framework was selected as the model for inquiry in the CU environment as it accurately represents TQM (Curkovic, Melnyk, Calantone, & Handfield, 2000). TQM is a well-respected lens and CU experts believe it could be critical to running a successful CU (Campbell & Dealtry, 2003). As expected, the MBNQA has a great fit within the CU framework. This is evidenced by the fact that the three variables tested account for nearly 80% of the variance in model. Three variables drive success in this environment including Leadership, Operations, and Customer Focus, in that order. Implications are discussed for learning leaders, education, and professional organizations.en_US
dc.language.isoenen_US
dc.subjectEducational leadershipen_US
dc.subjectBusiness educationen_US
dc.subjectEducationen_US
dc.subjectCorporate educationen_US
dc.subjectHuman resourcesen_US
dc.subjectTalent managementen_US
dc.subjectCorporate universitiesen_US
dc.titleCORPORATE UNIVERSITY SUCCESS DRIVERS: TESTING THE MALCOLM BALDRIGE FRAMEWORK IN THE CORPORATE UNIVERSITY ENVIRONMENTen_US
dc.typeDissertationen_US
etd.degree.departmentDepartment of Education
etd.degree.levelDoctor of Education
local.academicunitCollege of Education


Files in this item

Thumbnail
This item appears in the following Collection(s)

Show simple item record